Interpersonal Communication
- Communication theory and skills
- Interpersonal (one-on-one) communication principles
- Verbal and nonverbal communication principles
- Conflict resolution
- Reflective listening
- Collaboration with intra/ inter-professional health care team
- Emotional and behavioral development and sensitivity
- Physiological and psychological indications of anxiety and fear
- Addressing patient concerns/issues/problems
- Behavior modification and motivation techniques
- Special needs/diversity of patients
- Health literacy
- Language barriers
- Cognitive barriers
11/14/2024
Reflection on your Communication
Video
In preparing for my communication video, I focused on reviewing the key points of the topic I was introducing to ensure I could explain them clearly and confidently. Initially, I felt nervous and afraid I might not do it correctly. Still, I practiced with myself and recorded myself a few times to improve my body language and speech clarity. This helped me see areas where I could better engage with the patient and made me aware of any habits that could distract me from the message I wanted to convey.
In the video, I introduced my patient to the basics of plaque control and the reason for periodontal disease and gingivitis. I discussed the oral hygiene instruction and started with brushing and flossing techniques tailored to their needs. My goal was to educate the patient on effective daily habits, explain the benefits of these routines, and encourage them to ask questions. I demonstrated the typodont, and the patient was very comfortable. The patient asked queries, showed genuine interest, and allowed me to clarify details, ensuring he left with a better understanding of effective oral hygiene practices.
I excelled in making the
information relatable and easy to understand. I used a handout, which helped
the patient visualize the importance of oral hygiene instruction. Also, my
patient has an upper complete denture and a lower partial denture. I gave him
information on how to care for the dentures at home. The patient was pleased
because I gave him some information about denture care. Additionally, a patient
requested that these handouts be given to him at the end of the clinic. I maintained eye contact and used open body
language, which seemed to put the patient at ease and create a more
comfortable, conversational atmosphere.
However, I realized I could improve on actively listening to the patient and giving them more opportunities to express their concerns or ask follow-up questions. I sometimes noticed that I jumped to the next point rather quickly, which might have prevented them from sharing additional thoughts.
Interacting with faculty and
peers taught me the importance of feedback and constructive criticism. Faculty
provided helpful advice on pacing and clarity, while peers shared insights on
techniques they use to make patients feel more engaged. These interactions
reinforced the value of continual practice and improvement in patient
communication. Going forward, I plan to practice slowing down my explanations,
allowing more time for patient input, and refining my responses to be more
patient centered.
03/14/2025
My experience at Wayne State in communication was very valuable. I learned a great deal about professional and patient communication. This experience was crucial for me when interacting with professionals. One key learning moment was discussing a patient’s scaling and root planning (SRP) procedure who was on warfarin medication, which led to blood thinning and affected the patient. This situation helped me understand the appropriate approach to treating such patients. The day before the experiment at Wayne State Communication, I worked with my faculty to receive helpful feedback, which guided me in understanding different scenarios and how to respond professionally. I realized that effective communication with professionals requires a balance of respect and efficiency, and patient care must be prioritized in every decision.
When speaking with patients, I focused on using open-ended questions and ensuring the patient felt comfortable and understood. I learned the importance of explaining procedures and what the patient should expect in simple terms. I realized that being a healer means addressing any issues that may arise from patients' beliefs in natural medication. Active listening was key to addressing their concerns and ensuring they felt heard and respected. I also found that non-verbal communication, such as maintaining eye contact and using positive body language, was essential for making patients feel at ease.
Reflecting on my experience, I wish I had more time to adjust my approach when patients expressed concerns. There were moments when I felt I could have reassured them more or explained the procedures better, particularly for anxious patients.
Overall, I aim to enhance my
ability to read nonverbal communication, which will help me personalize my
approach. Additionally, practicing clear, concise explanations will strengthen
patient trust and improve the patient experience. Regular feedback from faculty
would be valuable in refining these communication skills.