Communication & Interpersonal Skills
Competency Domain 2 - Interpersonal Communication Skills to Function Successfully in a Multicultural Work Environment with Diverse Populations
2.1 Apply appropriate interpersonal and communication skills with patients, dental and
inter-professional health care team members.
- Communication theory and skills
- Interpersonal (one-on-one) communication principles
- Verbal and nonverbal communication principles
- Conflict resolution
- Reflective listening
- Collaboration with intra/ inter-professional health care team
- Emotional and behavioral development and sensitivity
- Physiological and psychological indications of anxiety and fear
- Addressing patient concerns/issues/problems
- Behavior modification and motivation techniques
- Special needs/diversity of patients
- Health literacy
- Language barriers
- Cognitive barriers
2.2 Apply psychosocial and behavioral principles in patient-centered health care.
- Counseling skills andmotivational interviewing principles
- Social and behavioral applied sciences
- Behavior modification
- Fear and anxiety management
- Pain management (acute and chronic pain)
- Geriatrics
- Special patient needs
- Cultural competence
2.3 Communicate effectively with individualsfrom diverse populations.
- Influence of culture on health and illness behaviors
- Influence of culture related to oral health
- Complementary and alternative therapies
- Communication with patients, dental and inter-professional team members in a
culturally sensitive manner
- Communication in overcoming language barriers
- Communication with special needs patients
- Communication skills to address diversity- related conflict
For a complete list of the University of Detroit Mercy School of Dentistry